Privacy policy

Pascon Group Pty Ltd
Last updated: 30 September 2026

1. About the Policy

Pascon Group Pty Ltd (ABN 58 969 365 507), as trustee for the G & N Passas Family Trust, trading as Pascon (“Pascon”, “we”, “us” or “our”), is committed to protecting the privacy of the people we deal with. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or make a complaint.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies to personal information we collect through our website, in person, by phone or email, and in the course of our building projects.
By using our website or providing personal information to us, you acknowledge that your information will be handled in accordance with this policy.

2. Who we collect information about

We collect personal information about:

Clients and prospective clients, and their representatives
Architects, designers, consultants, building surveyors and other project professionals
Subcontractors, suppliers and their workers
Job applicants
Visitors to our website, offices and construction sites
Neighbours and other people affected by, or who contact us about, our projects

3. What information we collect

The personal information we collect depends on how you deal with us, and may include:

Your name, address, phone number, email address and other contact details
Details of your property and project, including plans, specifications, selections, photographs and site information
Information needed to prepare, administer and complete a building contract, including information required for domestic building insurance, permits and approvals
Financial information, such as details of your lender, payment and banking information
Property access and security information, such as access arrangements and alarm or key details, where needed to carry out work
For subcontractors and suppliers: business details, ABN, licences, registrations, insurance certificates, qualifications and safety records
For job applicants: your resume, qualifications, work history and referee details
Images captured by security cameras on our construction sites and at our office
Information about how you use our website, collected through cookies and analytics tools

We only collect sensitive information, such as health information, where it is reasonably necessary (for example, accessibility requirements for your home, or a workplace incident) and with your consent, or where permitted by law.

4. How we collect information

We collect personal information directly from you wherever practicable, including when you make an enquiry through our website, contact us by phone or email, meet with us, enter into a contract with us, or visit one of our sites.

We may also collect information from third parties, such as your architect, designer, lender, real estate agent, building surveyor, local council, subcontractors, referees or publicly available sources, where it is reasonably necessary for our business.

You may deal with us anonymously or using a pseudonym for general enquiries. However, we cannot provide a quote or enter into a building contract with you without identifying you.

5. Why we collect and use information

We collect, hold and use personal information to:

Respond to enquiries and prepare proposals, quotes and tenders
Enter into, administer and perform building contracts, including arranging permits, inspections, insurance and warranties
Engage and manage subcontractors, suppliers and consultants
Manage the health, safety and security of our sites and workplaces
Process payments, issue invoices and manage our accounts
Handle defects, warranty claims, complaints and disputes
Assess job applicants
Comply with our legal and regulatory obligations
Improve our website and services
Send you information about Pascon, our projects and services, where you have agreed to receive it (see clause 8)

6. Who we disclose information to

We only disclose personal information to the extent reasonably necessary for the purposes set out above. This may include disclosure to:

Subcontractors, suppliers and trades working on your project (for example, the site address and site contact details)
Architects, designers, engineers, building surveyors and other consultants engaged on your project
Domestic building insurers, including the Victorian Managed Insurance Authority, and our other insurers and brokers
Local councils, the Victorian Building Authority and other government authorities, where required for permits, approvals, inspections or by law
Your lender, where you have authorised us to deal with them
Our professional advisers, including lawyers and accountants
Service providers who support our business, such as IT, cloud storage, project management, document signing, website and marketing providers
Any other person where you have consented, or where required or authorised by law

We do not sell or rent personal information to anyone.

7. Overseas disclosure

Some of the software and cloud service providers we use may store or process information outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a manner consistent with the Australian Privacy Principles.

8. Marketing

We may use your contact details to send you information about Pascon, our projects, services and events, where you have agreed to this or would reasonably expect it. You can opt out at any time by using the unsubscribe option in our emails or by contacting us. We will never share your personal information with third parties for their marketing purposes.

We will only publish photographs of your home or project, or identify you as a client, with your consent.

9. Website, cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve it. We use the following tools:
Google Analytics 4 (connected through Google Tag Manager and Google Site Kit), which collects information such as the pages you visit, how long you spend on them, how you arrived at our site, and your general location and device type

Microsoft Clarity, which records how visitors interact with our pages, including clicks, scrolling and session recordings. Clarity is configured to mask information entered into forms, so the content of any enquiry you submit is not recorded

This information is collected by Google and Microsoft on our behalf, may be stored outside Australia (including in the United States), and is generally used in aggregated form that does not identify you personally. For more information, see the Google Privacy Policy and the Microsoft Privacy Statement.
You can disable or delete cookies in your browser settings, or opt out of Google Analytics using the Google Analytics opt-out browser add-on. Some parts of the website may not function properly if cookies are disabled.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

10. How we protect information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include secure systems and passwords, restricted access to information on a need-to-know basis, and secure storage and disposal of documents.

Information sent over the internet can never be guaranteed to be completely secure. Any information you send to us electronically is sent at your own risk.

Protect yourself from payment fraud. Pascon will never change its bank details by email. Before making any payment to Pascon, please verify our bank details by calling our office on 03 9191 6717.

11. How long we keep information

We keep personal information for as long as it is needed for the purposes for which it was collected, and to meet our legal obligations. Because building claims can be made for up to ten (10) years after completion, we generally keep project records for at least ten years. When information is no longer needed, we securely destroy or de-identify it.

12. Data breaches

If we become aware of a data breach that is likely to result in serious harm to any person, we will notify the affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

13. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting our Privacy Officer using the details below. We will respond within thirty (30) days. We will not charge you for making a request, but we may charge a reasonable fee for the cost of retrieving and providing the information, and we will tell you the fee before proceeding.

We may decline a request for access where permitted by the Privacy Act 1988 (Cth), including where:

The information relates to existing or anticipated legal proceedings between you and Pascon, and would not be accessible through the discovery process in those proceedings
Giving access would reveal our intentions in commercial negotiations with you, or commercially sensitive decision-making
Giving access would have an unreasonable impact on the privacy of others, or pose a serious threat to the life, health or safety of any person
Giving access would be unlawful, or would prejudice an investigation of unlawful activity or serious misconduct
The request is frivolous or vexatious

If we decline a request for access or correction, we will give you our reasons in writing, unless it would be unreasonable to do so, and tell you how to complain. If we decline to correct information, you may ask us to attach a statement to the information noting that you believe it is inaccurate, out of date, incomplete or misleading.

14. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact our Privacy Officer in writing. We will acknowledge your complaint promptly and aim to resolve it within thirty (30) days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

15. Contact us

Privacy Officer
Pascon Group Pty Ltd
Email: info@pascon.com.au
Phone: 03 9191 6717
Post: PO Box 75, Port Melbourne VIC 3207
Office: 127 Victoria Avenue, Albert Park VIC 3206

16. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the date at the top of this policy shows when it was last updated. A copy of this policy is available free of charge on request.